HOW DOES SHIPPING WORK?
Our goal is to offer you the best shipping options, no matter where you live. Each product requires some time for the construction and handling before we can ship. Most orders ship within 2 or 3 days. However, in peak seasons, shipment can take up to 12 business days.
When you order multiple products, the orders can come from different designers. In this case, it could happen that you will receive your products in different packages and at different times.
WE SHIP WORLDWIDE!
We ship Worldwide, including P.O. boxes and APO/EPO/DPO addresses.
Below are the approximate shipping times for your reference.
STANDARD INSURED SHIPPING
Standard shipping is FREE on orders over $175. On orders under $175, we
charge a $7.99 – $24.99 shipping fee.
We have received and fulfilled 30,000+ orders from over 50 countries across all the different continents. Outside the United States, we partners with many shipping companies such as E-packet, FedEx, DHL, etc.
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you’re buying from outside of the U.S. (particularly in Canada), your country’s customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada’s customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country’s customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we’ll send you a replacement!
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we’ll help guide you through the process – we’ll send you a prepaid mailer to send the item back.